BSCC SRP Complaint Management
A role-based complaint management app that tracks every complaint from submission to resolution, with live status updates.
BSCC Infrastructure Private Limited needed a structured way to handle complaints raised by ONGC teams. Vnerds built the BSCC SRP Complaint Management app, where complaint raisers submit issues and track their status, and BSCC resolvers review, act on and close assigned complaints. A dashboard shows total, pending, in-progress and resolved complaints at a glance. The apps run on Flutter with a Laravel back end.
- Role-based login for raisers and resolvers
- Dashboard with complaint status statistics
- Push notifications at every complaint stage
- Search and filters by status, date and category